Careers and Benefits

CUSTOMER SERVICE REPRESENTATIVE I - 19-150

1/25/2019

Responsible for communicating effectively and professionally while handling incoming calls and written communication from/to customers. Troubleshoots, analyzes, and remedies internal and external customer issues in a timely and efficient manner and within established guidelines. Effectively acts as a liaison between internal departments and outsourcing companies or brokers. Uses knowledge of company systems and performs tasks accurately, to the benefit of the company and our customers. Responsible for keeping management up to date on any significant situations which could cause harm to the company. Develops and enhances positive and professional relationships with all customers.

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